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Terms of Service

These Terms of Service govern all products and services provided by RESVRL. Below are the terms and conditions:

Terms of Service

These Terms of Service govern all products and services provided by RESVRL. Below are the terms and conditions:

Parties and Terminology

The parties referred to in this Agreement are defined as follows:

  • RESVRL is the owner and service provider of the website RESVRL (hereinafter referred to as "RESVRL" or "this Site"). For the purposes of this Agreement, references to the website or services include various data transmission services, hosting, or website hosting services, collectively referred to as the "Website" or "Services."
  • RESVRL Customer - As our customer or user of the website services, this Agreement may refer to you using any second-person pronoun.

Please read the following Terms of Service and Conditions carefully. By successfully purchasing RESVRL Services, you signify your agreement to abide by all terms and conditions of this Agreement (the "Agreement"). You should print or otherwise save this Agreement for future reference. If you do not agree with all the terms and conditions of this Agreement, meaning you do not accept these services and terms, please do not purchase RESVRL’s products and services. RESVRL will only provide services to you upon your acceptance of these Terms of Service. Any use of the services provided by RESVRL is deemed as your acknowledgment and acceptance of the following Terms of Service.

1. Services

1.1 Before selecting RESVRL Services, you will have access to a range of packages and customizable configurations we offer. You may choose the desired package and configuration from the listed services. All services you select are subject to these terms. Upon ordering services, we consider that you have accepted these Terms of Use. RESVRL reserves the right to refuse to provide any services to you for any reason. Despite our uptime guarantees, RESVRL also reserves the right to interrupt services for periodic maintenance needs during emergencies. You may order additional services at any time. All additional services are considered "Services" as described below. All services provided are subject to availability and governed by all terms and conditions of this Agreement.

2. Agreement Amendments

This Agreement constitutes the complete terms and conditions applicable to the RESVRL Services you purchase (as defined below). RESVRL may amend the terms of this Agreement, including fees (as defined below), at any time, and RESVRL is obligated to notify users of updates to the terms, including but not limited to email notifications, website announcements, and social media notifications.

2.1 We may amend this Agreement as needed for business operations, compliance, and regulatory purposes. Updated versions will supersede prior versions upon release, and prior versions will no longer have legal effect. Any unauthorized modified versions of this Agreement are deemed invalid.

2.2 If this Agreement is amended, we will update the "Last Modified Date" on this page. You have the right to review the revision history at any time. Continued use of the services constitutes your acceptance of the revised Agreement.

2.3 Review Obligation – You have the right to review the revised version of this Agreement at any time. We recommend that you periodically check for updates to stay informed of changes to the service terms.

3. Agreement Term and Cancellation Policy

3.1 The initial term begins upon confirmation of your order or service and receipt of legitimate payment. The length of this term is determined by your selection and should be specified when you order our services. This Agreement may not be terminated during your initial term except in the case of a breach by RESVRL.

3.2 RESVRL may terminate this Agreement, in whole or in part, with advance written notice, when the user poses potential service risks, violates platform usage norms, or when business operations adjustments or compliance controls require such action.

3.3 Prepaid services are virtual resources/custom-configured services. Once activated, deployed, or resources reserved, no refunds will be issued. Refunds are not supported for user-side errors such as selecting wrong configurations, regions, voluntary idling, or violations. Refunds will only be issued on a pro-rata basis for unused periods where legally required.

3.4 Additionally, RESVRL reserves the right to terminate any part of this Agreement. RESVRL may terminate your service under the following circumstances:
(a) Violation of the content described in the Acceptable Use Policy;
(b) Infringement or violation of any third party’s intellectual property, privacy rights, or copyright;
(c) Non-compliance with any applicable laws, regulations, or ordinances;
(d) Uploading, posting, or distributing any images, text, graphics, code, or videos that RESVRL deems illegal or high-risk. RESVRL has sole discretion, and nothing in this Agreement obligates RESVRL to monitor or review your content or the content uploaded or posted by your users at any time. You remain responsible for your content and any liabilities arising therefrom.

4. Account Setup

4.1 When registering an account, you will be required to provide a login (email) and password. You are solely responsible for maintaining the confidentiality of your username and password and all activities conducted using these credentials. You agree to notify us immediately of any unauthorized access to your account or any other security breaches.

4.2 You must provide us with a primary email address and ensure its availability. All notifications and communications between us will be sent to the email address you provide, so you must keep this address active. Ensure that our domain and other email-sending addresses we inform you of are not included in any spam block lists used by you or your email provider.

4.3 Providing any false, inaccurate, or fraudulent contact information may result in the termination of your account.

4.4 RESVRL reserves the right to refuse service and immediately terminate your access to a RESVRL account under the following circumstances:
(a) Failure to meet the conditions for RESVRL’s service provision;
(b) Previous failure to fulfill a contract with RESVRL-related businesses or RESVRL partners;
(c) Previous violation of terms and conditions with RESVRL-related businesses or RESVRL partners;
(d) Where the platform, based on risk control data, industry standards, and compliance requirements, determines that an account poses potential violation risks, contract performance risks, or threats to platform and network security, it reserves the right to suspend or terminate service access.

4.5 You are responsible for all activities and changes to your account. Therefore, we strongly recommend implementing strict confidentiality measures to safeguard your account/password information. We assume you have the technical capability to manage your services. You are responsible for any issues arising from changes to your account, including but not limited to damage to your personal data, damage to RESVRL’s website or equipment, and damage to any other websites.

5. Intellectual Property

5.1 Between you and RESVRL, RESVRL declares that it does not own the rights or content you provide for use in your services (including but not limited to text, software, music, sound, audiovisual works, movies, images, animations, videos, and graphics, referred to as "Your Content"). By using RESVRL’s products and/or services, you hereby grant RESVRL a non-exclusive, worldwide, royalty-free license to use, transmit via internet broadcast, reproduce, create derivative works, display, and perform Your Content.

5.2 This Agreement does not constitute a license to use RESVRL’s service marks or any other trade insignia. Use of any RESVRL service marks or other trade insignia without prior written consent from RESVRL is strictly prohibited.

5.3 All costs incurred in defending rights, legal affairs, and recovery expenses arising from user breach, violation, infringement, or illegal use of services shall be fully borne by the at-fault party (the user).

6. Content and Acceptable Use Policy

6.1 You agree to comply with RESVRL’s Acceptable Use Policy. RESVRL posts updated policies on its website and reserves the right to amend the Acceptable Use Policy at any time, with an obligation to notify users of updates, including but not limited to email notifications, website announcements, and social media notifications. You agree to periodically visit the RESVRL website and review the latest Acceptable Use Policy. Continued use of RESVRL Services after any changes to the Acceptable Use Policy log signifies your acceptance of and binding agreement to the updated policy. If an end user’s actions violate the Terms of Service or Acceptable Use Policy, RESVRL reserves the right to suspend your access to the services at any time.

6.2 RESVRL does not proactively monitor the content used by end users on RESVRL Services. We strictly comply with applicable personal data protection laws and will only disclose necessary information in response to legal requirements, valid legal documents from authorized authorities, or when investigating violation complaints, following the principle of minimum necessary disclosure. RESVRL will investigate complaints regarding infringement of third-party rights or violations of the Acceptable Use Policy, will strive to minimize abuse of RESVRL Services, and reserves the right to cooperate with law enforcement agencies. All terms in this section are intended to grant third-party rights, but no third party has the authority to enforce any terms of this Agreement.

6.3 You must agree that RESVRL will not be liable for any actions by you or your end users that violate the Acceptable Use Policy or the laws, regulations, and policies of your or your server’s jurisdiction, including the Digital Millennium Copyright Act (DMCA).

6.4 RESVRL may, at its sole discretion, terminate your access to the services and this Agreement if you, your end users, or downstream customers violate the Terms of Service or Acceptable Use Policy.

6.5 RESVRL takes the issue of child pornography very seriously. The use of our services by minors poses potential risks and should be entirely prohibited; however, guardians may authorize limited use of RESVRL Services by minors. Any content that could be considered child pornography will be removed and access prohibited, applicable to RESVRL’s cloud hosting and hosting services. Any customer hosting or accessing child pornography through RESVRL will have their services immediately terminated and local law enforcement notified. You agree to cooperate with RESVRL to prevent access to child pornography. Any child pornography content, or solicitation, inducement, or enticement of minors for sexual activity or obscene behavior, is strictly prohibited and treated as equivalent to child pornography. RESVRL reserves the right to pursue legal action against customers hosting or accessing child pornography on the RESVRL website.

6.6 If you suspect that child pornography is being hosted on the RESVRL network, we encourage you to immediately report it to RESVRL’s abuse complaint email at contact@shimmersoft.net or through the ticket system in the customer center to the abuse complaint department. Include the customer’s filename or URL (or other location), victim (if known), birth date, production date, and any information about suspicious images (multiple if applicable) or other details. Alternatively, you may report suspected child pornography via the CyberTipline. For child pornography not hosted by RESVRL, report directly to law enforcement or the respective website: https://www.asacp.org/index.php?content=report.

6.7 We respect the intellectual property rights of all parties and have adopted a repeat copyright infringer termination policy based on the Digital Millennium Copyright Act. A copy of our repeat infringement termination policy is available to our customers upon request.

7. Zero Tolerance Spam Policy

7.1 The use of spam on the RESVRL network is strictly prohibited. If you or your end users use SPAM on the RESVRL network, we reserve the right to terminate your services at any time.

7.2 RESVRL posts updated policies on its website and reserves the right to amend the anti-spam policy at any time. You agree to periodically visit the RESVRL website and review the latest anti-spam policy. Continued use of RESVRL Services after any changes to the anti-spam policy log signifies your acceptance of and binding agreement to the updated policy. If an end user’s actions violate the Terms of Service or anti-spam policy, RESVRL reserves the right to suspend your access to the services at any time.

8. Payment

8.1 Payment for services covers the entire service cycle with RESVRL and is subject to this Agreement. Unless your service is terminated, RESVRL will delete your service after your payment cycle expires. This is an automated and irreversible process.

8.2 Unless specifically negotiated and agreed upon in writing with us, the setup fees and recurring payment fees for the services you select must be paid in full as initial fees during online ordering. All setup/installation fees and special configuration fees are non-refundable. Service fees must be paid in advance; failure to pay service fees on time may result in temporary suspension or deletion of your services.

8.3 Upon registration, you must select a payment method. RESVRL reserves the right to contract third parties to process all payment requests. Such third parties may impose additional terms and conditions governing payment processing. If you fail to pay the required service fees on time, RESVRL reserves the right to charge reasonable liquidated damages for overdue payment and suspend service access.

8.4 Service pricing does not include statutory taxes, cross-border exchange costs, or third-party settlement fees. Such additional costs arising from cross-border or statutory policy requirements shall be borne by the service user. RESVRL should receive full payment; any additional costs due to taxes, exchange rate differences, bank fees, or transfer fees must be borne by you.

8.5 You also agree to pay any attorney fees, collection fees, and other costs arising from RESVRL. Additionally, RESVRL will not refund any setup fees, special configuration fees, or remaining prepaid fees.

8.6 Prepaid services are virtual resources/custom-configured services. Once activated, deployed, or resources reserved, no refunds will be issued. Refunds are not supported for user-side errors such as selecting wrong configurations, regions, voluntary idling, or violations. Refunds will only be issued on a pro-rata basis for unused periods where legally required.

8.7 Coupons and Discount Codes – RESVRL may offer coupons and discount codes, which may only apply to first-time customers. Thus, after you have subscribed to RESVRL Services, these discounts may no longer be valid. These coupons and discount codes may not apply when upgrading your products. Any accounts attempting to abuse coupons or discount codes will be suspended or deleted.

8.8 Resource Deletion Policy – You may manually delete purchased resources (e.g., virtual machines) through the console. Once a resource is deleted (whether deleted by you or by the system according to policy), all paid fees are non-refundable. Please ensure your data is backed up and that you no longer need the resource before proceeding with deletion.

9. Backup Measures & Data Loss

9.1 You agree that the security of the data you use in the services is your responsibility to maintain. RESVRL will take necessary measures to protect your data’s security. However, you are still required to implement your own data security measures. We cannot guarantee full restoration of your services in the event of data loss. Therefore, we strongly recommend establishing your own daily backup procedures to ensure the safety of your data.

9.2 If you wish for RESVRL to provide daily backup services, which are not included in this Agreement, please contact us. We offer various backup services beyond standard offerings, and you may select one as a solution. These will be provided under a separate written agreement.

10. Resource Usage & Security

10.1 RESVRL does not impose strict limits on the system resources and hardware each account may use. The platform establishes fair use norms and reserves the right to take reasonable control measures such as speed limiting, connection restrictions, and resource quota management for excessive loads, overuse of cluster resources, impacts on public network stability, or unauthorized tunnel/download activities, with control standards based on publicly posted platform rules.

10.2 Unless explicitly permitted by law, you may not reverse engineer, decompile, disassemble, or create derivative works of this website and/or its materials. You agree not to use any automated devices or manual processes to monitor or copy the website or materials, nor use any devices, software, computer code, or viruses to interfere with or attempt to disrupt our services and website.

10.3 Security Any breach of the website and/or service security is prohibited and may result in criminal and civil liability. You agree not to engage in activities that violate or attempt to alter or manipulate hardware and software, endanger servers, or involve any other unauthorized use. You are prohibited from:

  • Any form of unauthorized access or use of data, systems, or networks, including the website and/or services.

  • Unauthorized interference with any user’s service, host, or network.

  • Introducing malicious programs into networks or servers (e.g., viruses and worms), including the website and/or services.

  • Circumventing user and security authentication of any host, network, or account.

  • Using our services to compromise the security of other websites.
    In cases where you violate system security, we reserve the right to release information about you to system administrators of other websites to assist in resolving security incidents. We will also cooperate with law enforcement agencies to investigate crimes and breaches of system or network security. Violations of these security provisions may result in account termination under Section 3 of this Agreement.

    10.4 Traffic Usage Your monthly data transfer is determined by the specific service you purchase. If your usage exceeds your monthly limit, your account will be suspended and restored at the beginning of the next month or your billing date, depending on the product or service. Unused traffic does not roll over to the next month.

    10.5 Fair Use Policy We provide specific services or subscriptions to our customers and expect users to use each service as described. The platform establishes fair use norms and reserves the right to take reasonable control measures such as speed limiting, connection restrictions, and resource quota management for excessive loads, overuse of cluster resources, impacts on public network stability, or unauthorized tunnel/download activities, with control standards based on publicly posted platform rules. Unfair usage includes but is not limited to:

  • Lending, disclosing, or reselling RESVRL accounts or services.

  • Continuous use of P2P, BT, or PT download services.

  • Running resource-intensive programs on a single resource point for extended periods.

  • Engaging in activities at a resource point that violate the laws or regulations of the country or region where the resource is located.

11. Uptime Guarantee

11.1 RESVRL will provide a Service Level Agreement (SLA) to ensure a certain level of service availability. If you require an additional SLA, please contact us, and it will be incorporated as an integral part of this Agreement.

12. Price Changes

12.1 The price you pay for services will not change within a specific period. We reserve the right to modify RESVRL’s service prices at any time without prior notice and to adjust the amount of resources provided to users. Additionally, if we terminate your service under Section 3.2 of this Agreement and later decide to provide services to you again, your previous fees will not be credited to the new service. You will still need to pay service fees and verify the fee details, which is your responsibility. RESVRL will not automatically update your plan; all upgrades or downgrades will be processed upon your request and may involve modification fees or require contacting us.

13. Indemnification

13.1 You agree to defend, indemnify, and hold harmless RESVRL and its affiliates from any and all claims and liabilities, including reasonable attorney and expert fees, arising from:

  • Your breach of any obligations under this Agreement;
  • Your use of the services;
  • All actions and activities occurring under your username and password;
  • The sale of any goods or services, or advertising related to Your Content or your information and data;
  • Any defamatory, libelous, or illegal material contained in Your Content or your information and data;
  • Any claim or contention that Your Content or your information and data infringe any third party’s patent, copyright, or other intellectual property rights or violate any third party’s privacy or publicity rights;
  • Any third party’s access to or use of Your Content or your information and data;
  • Violation of any applicable Acceptable Use Policy;

You warrant and represent that:

  1. Your Content and titles comply with EEA legal requirements;
  2. All customers described in Your Content are 18 years of age or older;
  3. Your Content does not contain any real depictions of child pornography, obscenity, violence, or any images illegal in the EEA.

14. No Additional Warranties

14.1 Services are provided on an "as-is" basis. RESVRL does not make absolute guarantees regarding performance or perpetual availability. The platform shall not be liable for service interruptions, data anomalies, or network fluctuations not caused by RESVRL's intentional misconduct or gross negligence. Users acknowledge that virtual services carry inherent technical risks and should maintain their own data backups. Any promotional materials or statements should be regarded as advertising references and are not guaranteed.

RESVRL may provide third-party products, services, and/or software not part of the services ("Third-Party Services or Software") to you. RESVRL has no control over the content of Third-Party Services or Software. Your use of any Third-Party Services or Software is at your sole risk and subject to the terms and conditions of separate agreements you enter into with the third party.

RESVRL does not provide warranties for any products or services.

This document was updated on 2026-04-25 09:00